At Made Easy Billing LLC, we emphasize transparency, compliance, and professionalism in all our communications. As a provider of medical billing, medical coding, provider credentialing, and revenue cycle management (RCM) services, we are committed to ensuring that our communication practices adhere to the highest industry standards. This policy outlines how we engage with our clients and staff, while maintaining the security of sensitive information and respecting individual communication preferences.

 

Communication Channels

Use of SMS

We utilize SMS messaging for:

• Communicating with contracted clients regarding work-related matters.
• Internal communications among our staff.

Example:
A contracted healthcare provider may receive a message such as:
“Dear [Provider Name], your billing update for this month is now available. Let us know if you have any questions. —Made Easy Billing Team”

Internal SMS messages between staff might include:
“Reminder: Team meeting tomorrow at 11 AM to discuss updates on provider credentialing.”

 

Initial Contact

When a healthcare provider submits a “Contact Us”or “Book a Conversation” form on our website to schedule a consultation or request more information, they provide their consent to be contacted by our Customer and Sales Team regarding their inquiry.

Upon form submission, the provider agrees to the following terms:

“I consent to receive SMS from Made Easy Billing LLC. Reply STOP to opt out; Reply HELP for support; Message and data rates may apply; Messaging frequency may vary.”

Example:
A provider who schedules a free consultation may receive a call stating:
“Hello Dr. Johnson, this is Paula from Made Easy Billing LLC. Thank you for scheduling a consultation with us to learn about our RCM services.Reply STOP to opt out” 

 

Client Communication

Once a healthcare provider becomes a contracted client, we engage through various channels, including email, phone calls, video calls, and SMS, for the following purposes:

• Medical billing services and updates
• Revenue cycle management queries and assistance
• General support related to contracted services

Examples:

• SMS to a contracted client:
  “Hi Dr. Johnson, we’ve resolved the coding issue you flagged yesterday. Please check your dashboard for updated claim details. —Made Easy Billing Team”
• Phone call reminder:
  “Good morning! Just a reminder that your quarterly report will be available for review by the end of the week.”

Note:
Clients can opt out of email and SMS communications at any time by replying STOP.

 

Consent and Opt-Out Options

Before sending any SMS messages, we obtain explicit consent from our clients. These messages strictly pertain to work-related updates and service-specific communications.

Examples of SMS communications with consent:

• “Hello Dr. Johnson, your monthly billing summary has been updated in the portal. Please review and let us know if you need assistance. —Made Easy Billing Team”
• “Hi Dr. Johnson, this is a reminder for tomorrow’s call regarding the RCM adjustments you requested. Let us know if you need to reschedule.”

 

Opt-Out Process

When a provider discontinues our services or their contract ends, we immediately cease all messaging. Additionally, clients have the option to opt out of SMS communications at any time.

You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Opt-Out Instructions:

• Clients can reply STOP to any SMS received from Made Easy Billing LLC to stop further messages.
• Once a client opts out or their contract ends, we ensure no further communication is sent unless initiated by the client.

Example of an opt-out confirmation message:
“You have successfully opted out of SMS communication from Made Easy Billing LLC. Thank you for working with us. If you need assistance in the future, feel free to contact us directly.”

 

How We Use Website Forms

The forms available on our website serve as a convenient way for healthcare providers to schedule consultations regarding our services. This process ensures that providers remain in control of when and how they engage with us.

 

Purpose of the Form

When a provider submits a “Contact Us” or “Book a Conversation” form, they are requesting a scheduled discussion about services such as medical billing, medical coding, provider credentialing, and revenue cycle management. This submission reflects the provider’s voluntary interest in learning more about our offerings.

 

First Contact: Phone Communication Only

Once the “Contact Us” form is submitted, our Customer Support Team reaches out via phone using the number provided.

Alternatively, if a provider books a video consultation using the “Book a Conversation” form, they voluntarily schedule a call at their preferred time, indicating their interest in our services. Clients may receive reminder SMS messages regarding their scheduled appointments, but all other initial communication is conducted via phone or video call.

Example:
A provider fills out the “Contact Us” form requesting information. Our team follows up with:
“Hello Dr. Johnson, this is Steve from Made Easy Billing LLC. Thank you for filling out our Contact Us form to get more information. We’d love to walk you through our services. Do you have a few minutes now to discuss?”

 

Becoming a Contracted Client

Once a provider decides to work with us, we establish formal communication channels. At this stage, we obtain explicit permission for SMS use, ensuring that messages are limited to essential work updates, service-related inquiries, and necessary information.

 

Our Commitment

Made Easy Billing LLC is committed to ethical and professional communication. We respect client preferences and provide clear opt-in and opt-out options. If you have any concerns regarding our communications, please reach out to our support team for assistance.